14-Day 100% Money-Back Guarantee
At PrivaGuard (developed and operated by Augionix Technologies), we stand firmly behind the performance, security, and cryptographic integrity of our software. We believe every customer should feel completely confident when securing their personal workstation and application privacy.
If you purchase a PrivaGuard Pro or Lifetime License and are not completely satisfied with the software's performance, features, or compatibility with your workflow, you are entitled to a full 100% refund within fourteen (14) calendar days from the exact date and timestamp of your purchase.
No Restocking or Cancellation Fees
Unlike traditional enterprise software vendors, we do not deduct transaction surcharges, cancellation penalties, or processing fees from approved refund claims.
Paddle as Authorized Merchant of Record (MoR)
Our online order checkout, billing infrastructure, global invoicing, international sales tax (VAT / GST) calculation, and customer refunds are managed exclusively by our authorized Merchant of Record, Paddle.com (Paddle Payments Ltd / Paddle.com Market Ltd).
When you purchase a PrivaGuard license, your financial transaction is legally conducted with Paddle as the Merchant of Record. As a result:
- Your payment information is tokenized and stored securely by Paddle using PCI-DSS Level 1 certified banking standards. Augionix Technologies never sees, processes, or stores your credit card number or bank credentials.
- All customer refunds are executed in strict alignment with Paddle's Official Buyer Terms & Refund Guidelines.
- In the unlikely event that you cannot reach our internal support desk, you have the full legal right to request a refund directly from Paddle's global consumer portal at help.paddle.com using your Paddle Order ID.
Refund Eligibility & Qualifying Criteria
To ensure a fair and consistent process for all users, refund requests are evaluated according to standard objective criteria:
Qualifying Scenarios (Eligible for Full Refund):
- Technical Failure / Incompatibility: Software experiences persistent startup crashes or OS incompatibilities that our technical engineering team cannot resolve within 48 hours of notification.
- Customer Dissatisfaction: Product does not meet your expectations or functional privacy needs, and your claim is submitted within the 14-day window.
- Accidental Duplicate Purchases: An accidental double-checkout or duplicate order for the same user or machine identifier.
- Unactivated License Cancellation: A license key that was purchased but remains completely unactivated on our license server within 14 days.
Non-Qualifying Scenarios:
- Requests submitted after the expiration of the statutory 14-day money-back window.
- Purchases made through unauthorized third-party resellers, auction sites, or pirate distribution forums.
- Evidence of malicious software abuse, reverse engineering, unauthorized license re-selling, or violation of the PrivaGuard EULA.
- Refusal to provide the basic transaction identification (Paddle Order ID or purchase email) required to trace and verify the payment.
3-Step Streamlined Claim Process
We have designed our refund claim procedure to be fast, friction-free, and respectful of your time. You do not need to fill out complex dispute paperwork.
Email our dedicated support desk at support@privaguard.tech with subject "Refund Request - [Your Order ID]".
Include your Paddle Order/Transaction ID (from email receipt) and your registered purchase email address.
Our desk authorizes the reversal via Paddle within 24–48 hours, triggering automatic bank credit.
Payout Timelines & Payment Methods
Once your refund is approved by our team and transmitted to Paddle's banking network:
| Stage | Processing Window | Handled By | Payout Destination |
|---|---|---|---|
| 1. Claim Review | 24 – 48 Hours |
PrivaGuard Security Desk | Eligibility Verification |
| 2. Paddle Reversal | Instant upon Approval |
Paddle Merchant of Record | Banking Network Transmission |
| 3. Bank / Card Credit | 5 – 10 Business Days |
Issuing Bank / PayPal | Original Payment Method |
Original Payment Method: In accordance with international anti-money laundering (AML) banking regulations, refunds can only be remitted to the exact payment method and account initially utilized for the purchase (Visa, MasterCard, American Express, PayPal, Apple Pay, or Google Pay). We cannot issue cash payments or third-party wire transfers.
Cloud License Revocation & Absolute File Safety
We understand that privacy software users are deeply concerned about the safety of their confidential files. Here is exactly what happens on your machine when a refund is processed:
Zero Data Loss Guarantee
A processed refund simply changes your license status in the PrivaGuard cloud authentication registry from "Active PRO" to "Revoked". PrivaGuard will NEVER delete, lock, corrupt, or alter your local personal files, photos, or documents. Your personal master password remains 100% in your hands, and all locked folders can be safely unlocked and restored at any time.
Following license revocation, the desktop application gracefully falls back to the Free Edition. Premium features (such as multi-folder unlimited vaulting and real-time intruder webcam capture) will be disabled, while standard local application locking remains accessible.
Statutory Consumer Rights (EU / UK / Global)
This Refund Policy operates in strict accordance with the mandatory statutory protections granted by consumer defense laws across global territories:
- European Union (EU) & United Kingdom (UK) Cooling-Off Period: Under EU Consumer Rights Directive (2011/83/EU) and the UK Consumer Contracts Regulations 2013, consumers located within the European Economic Area or the United Kingdom possess a statutory right to withdraw from distance contracts within fourteen (14) days without giving any reason. Our 14-day money-back guarantee fully satisfies and mirrors these statutory rights.
- Merchant of Record Enforcement: Because Paddle acts as the legal seller of the software, all statutory rights are legally backed by Paddle's adherence to international consumer law.
Support Desk & Dispute Escalation
We are committed to resolving any billing or operational concerns amicably and rapidly. Before submitting a formal dispute with your bank, please reach out to us directly so we can resolve the matter immediately.